MB Way is a mobile app created by SIBS. It allows its users to transfer money among themselves, retrieve money from ATMs without using their card, creating virtual temporary credit cards, and pay at specific stores. These features are really helpful in the Portuguese market, since we lack most payment apps that exist in other countries. However, several questionable design choices are clear to anyone who uses the app, making its usability less than ideal.
As an MB Way user, I decided to write something about that with two goals: first, to train myself to systematically detect those flaws and improve my UX knowledge. Second, to hopefully reach the ears of SIBS and help them improve their product, since many of the points I raise could be felt by thousands of other people. The full article can be read on Medium in English, or on Pplware (the largest Portuguese tech news platform) in Portuguese.